Job Title: Digital Account Manager
Employer: Graphic Alliance
Salary: £25-£40k depending on experience
Contract type: Permanent
Country: United Kingdom
Location Details: London WC2
Start Date: November 2010
Application Deadline: 22nd September 2010

Job Description:

Graphic Alliance’s success has been driven by its strong client relationships. Your task is to develop existing client relationships and give strategic direction on the accounts that you manage or bring in. You are required to be financially literate, both to help develop business cases for new work and to oversee all financial forecasts and reconciliations for clients. You should position yourself alongside the client’s marketing team to develop long-term mutually beneficial relationships that ensure the ongoing success of the relationship.

Your role has the following key objectives and measures:

1. To manage the strategic direction of your accounts
2. To provide digital and online consultancy to your clients
3. To generate new project work from your clients where appropriate
4. To ensure we have one quarter visibility of budgets and financial forecasts
5. To improve client satisfaction wherever possible
6. To act as a point of contact and consultation by clients
7. To ensure the consistent flow of work generated, through the team
8. To ensure collaborative ways of working between teams within GA

You will own the conversion of all the revenue for your allocated clients, as defined by the company budget, into contracted revenue within the financial year. You will also own any incremental new business revenue from your allocated clients that meet your targets. Therefore you will need experience of digital strategy, interactive design, user experience, web content and editorial, eCommerce, software development and online marketing and SEO.

You will need the following skills:

- Strong negotiation and leadership skills
- Team leader and team player
- Ability to get involved, get your hands dirty
- Strong relationship management skills
- Good understanding of digital marketing
- Ability to drive business
- Strong communication skills
- Great attention to detail
- Able to work at high speed and intensity
- Accountability for members in your team
- Enthusiasm, energy and hunger for success
- Personal drive to deliver value to end customer
- Someone who always looks to over deliver
- Ready to step up where necessary

Please email CVs to Jade Pearn – jade@graphicalliance.co.uk PLEASE NOTE THAT DUE TO THE AMOUNT OF APPLICATION RECEIVED IT IS NOT ALWAYS POSSIBLE TO REPLY.

Graphic Alliance is one of the UK’s leading digital agencies with offices in Covent Garden, London. Many of the world’s most important brands trust us to look after their online presences, from eCommerce website through to Facebook and Twitter. Our core expertise lies in creating online destinations and influencing people to visit them. Graphic Alliance services iconic brands including Vivienne Westwood, The Conran Shop, Charles Stanley, Theo Fennell, Silver Cross, Temperley and the Qatar Financial Centre.