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Tag Archives: Social media

Facebook launches online campaign to celebrate 500 million global users

Mark Zuckerberg - CEO of Facebook

Facebook is launching an online campaign to celebrate reaching 500m global users.

Facebook Stories will be a visual representation of members’ stories about how the social network has impacted their lives. The site will sit within Facebook, with users able to filter stories by date or theme, such as ‘coping with grief’, ‘finding love’ and ‘natural disasters’.

Randi Zuckerberg, marketing director at Facebook, said:

“As we anticipate our 500m milestone, we wanted to find a different way to announce and celebrate it. In the past it has been all about the numbers and milestones, and we realised we had never taken the opportunity to celebrate users.”

Members can already submit stories in the User Stories part of the site.

47% of 18-24 year olds use real-time search results

Back at the end of 2009, Google announced that it would be integrating real time search results into search results pages. For a good demonstration of this, watch their real time search demonstration below…

Now, six months later, almost half (47%) of 18-24-year-olds use real-time search results. However, just 8% of these users find them useful (according to research by Tamar).

But what about other types of search results?

Interestingly, by looking into the search habits of 2,210 people, Tamar’s report also showed that just 4% of people would choose paid search results over natural search results, down by 1% on 2009 and down 6% on 2007.

The research found that people over 55 were the least likely to trust paid search as a trusted source with just 3% choosing it over natural search results.

Younger people are increasing their use of mobile to search as 14% of both 18-24-year olds and 25-34-year-olds use mobile search every day.

Neil Jackson, search strategy director at Tamar, said, “Consumers have decided that natural search is the route they trust more and this defines the strategic starting point for all brands, which need to focus on being highly visible ‘naturally’ through campaigns that reach effectively across a wide range of media and devices, especially mobile – a huge growth area for the search engines.”

What is FourSquare?

foursquare

If you’ve been keeping on top of all thing digital, you may have come across something called Foursquare.

Well, if you’re wondering what Foursquare is, what it does and how to use it, then look no further, because our handy GA guide is here to explain (in plain and simple English!).

A bit of history

Foursquare is a location based social networking game co-founded by Dennis Crowley and Naveen Selvadurai. It was launched in 2009 at the South by Southwest Interactive festival in Austin, Texas.

Prior to the launch, both founders were heavily involved in geolocation based games and apps. In fact, Crowley even sold a Foursquare predecessor called ‘Dodgeball’ to Google for an undisclosed sum in 2006. Dodgeball sent text messages to friends when you checked into specific places and was described as “a networking service that helps co-ordinate location based social interactions between mobile users”. However, in 2007, Crowley quit Google and met Naveen shortly after.

What does it do?

Foursquare allows you to share your location with friends. So, when you walk into a bar, cafe, restaurant or shop, you “check-in” (Foursquare’s term) on your mobile device, and your friends will see where you are on a Foursquare map. It’s also a game too as you earn points and “badges” for checking-in frequently, or at a certain time. If you raise enough points you become “mayor” of a certain area.

How many people use it?

Foursquare has surpassed 500,000 registered users, and had its biggest day ever on March 11th, with more than 275,000 “check-ins.”

What do users get out of Foursquare?

Users can connect with friends, earn badges, and various perks from the places where they check in. Foursquare also gives you access to your check-in history, which gives you a snapshot of where you go, who you meet there, and what you’re spending money on.

How does it relate to other businesses?

Foursquare is being taken very seriously by big name brands. Starbucks is the latest and most prominent company to sign a deal with Foursquare — you can earn a “Barista badge” by checking in five times at the coffee retailer.  Starbucks is testing Foursquare as part of its customer-loyalty program, and other companies are also using it to reward frequent visitors. Foursquare is rolling out a free analytics program that will give participating businesses detailed information on who is checking-in to their locations, and give them the ability to communicate with the visitors.

Foursquare says it now has 1.4 million venues logged in its system, with 1, 200 businesses offering special deals to people who check-in via Foursquare.

Is anyone else doing something similar?

Yes. Geo-location based games are massive right now. Gowalla is foursquare biggest competitor and Yelp, Twitter and Facebook are also vying for a piece of the “checking in” market.

Setting up shop

The topic of monetizing any social media activity is spoken about regulatory at GA HQ – in fact, we’ve written quite a few blog posts about it too (see ‘How to… Monetize your Facebook fanpage‘ and ‘A little bit of give and take‘). And now there’s another way of monetizing your facebook page…

Take a look at Temperley London’s facebook page , click on the ‘Store’ tab and you’ll see a page that acts as a shop front to the Temperley online shop – directly from Facebook.

Temperley London Facebook Store

Of course, Temperley aren’t the first brand to embrace this idea (brands have been using FBML (Facebook Markup Language) in Facebook to modify pages for a while now). However, what’s so clever about the Temperley Store page is that website and social media administrators at Temperley do not need any knowledge of HTML or FBML in order to modify the page.

In fact, this page is created and controlled entirely through their CMS. So, if they wanted to change their hero product, layout of the page or link through to a specific product instead of to category pages, they could do this quickly and easily in house.

Although it seems as though Facebook will be launching a payment platform very soon, this is currently not available and (for many reasons) may not be right for them in the future anyway. So, for Temperley London, this method of directing Facebook users straight to purchase on the website is  a perfect way of monetizing their page quickly and efficiently.

A Little Bit of Give and Take

The previous social media post looked at the questions that often surround the relevance of social media and the impact it can have (both positive and negative) on a brand’s reputation. As it is hoped that the entry answered any lingering doubts it seemed natural to consider the equally pertinent, yet often secondary concern, namely:

How can social media be used to actively benefit a brand (or, more specifically, be monetised)?

It should be accepted that whilst there are obvious benefits behind extending a brand’s footprint across a number of platforms, there must also be an accompanying strategy to ensure on-going community engagement. Without a clear plan a brand could ask too much of its community, either by relying on them to add content, outline the brand narrative or remain loyal in the absence of a compelling reason to do so information. As such, a brand should take the time to consider who their audience are and where they are operating; once this has been identified they can consider how to develop a mutually beneficial relationship.

One recent example is that of Getty Images and Flickr.

Getty Images is a global supplier of images for both businesses and consumers. With a library of 70 million images, their success relies on having the requisite stock imagery for their clients, first-time.

Flickr is an image hosting website which allows its community of amateur and professional photographers to upload pictures and subsequently share them with their friends.

Getty Images saw an opportunity to utilise the vast number of photos uploaded onto the site and created “The Request to License”. This is an initiative whereby any community member can put forward their photography to be used by a commercial venture that is looking for stock photography. Getty realised that reward would be crucial to both the longevity of the scheme and the quality of the photos added and therefore took the business decision to remunerate photographers, with what is thought to be between £100-£160 for each image.

In a recent interview with the BBC News Douglas Alexander, Flickr’s general manager, summarised the ‘win-win’ mantra of The Request to License: “Flickr users are the eyes of the world”. “We have contributors from over 100 countries and images are coming in from every corner of the globe. This deal broadens the horizons and the global marketplace for commercial photography and gives our users the chance to make some money.”

Of course there is an obvious synergy between Flickr and Getty Images, however it should prompt you to think about what your customers are doing online that could be aligned to your company’s overall goals? Moreover, owing to the two-way stance of social media, what could you offer your community to entice them into building a mutually rewarding relationship?

Social Media: ‘Who does this?’

It is probably fair to say that questions remain in certain quarters of business and commerce about social media. Indeed, the common enquiries we field tend to focus on both the prevalence of social media and its ‘staying power’. Obviously we would tell you that those people who use one or more social media channel do so regularly. However, before you question my impartiality, I thought I would highlight some new research by the UK Online Measurement company (published on the BBC website) which shows that British web users are spending the majority of their time online – 22.7% in all – on social networks or blogs. In addition, e-mail (arguably the first form of social networking, but that’s another post…) has seen a rise of 1.2%, accounting for 7.2% of time spent overall.

Equally important is the fact that British web users now spend 65% more time online than they did three years ago, which equates to 22 hours and 15 minutes each month.

These statistics beg the question, ‘how are you communicating with your audience?’ Do you currently ask them to search for you, and then present them with content on one platform which has been published and largely left unchanged? That might be the right strategy for you, but could you be doing more?

Could you use multiple channels to interact directly with your audience, asking questions about your products and using feedback to shape future releases? Could you promote new services or ‘flash deals’? Could you answer customer service questions quickly and efficiently? Could you acquire new customers by talking to them in their environment?

When it comes to social media, maybe the most pertinent question is: ‘why don’t we do this?’

Probably the best blender in the world…

will it blend

The time has come to showcase another brilliant viral, and how fitting that this one should include the much anticipated iPad.

Right now we just can’t get enough of the guys at Blendtec who have created a superb collection of video virals entitled ‘Will it Blend’ to market their Blendtec blenders. Each week, Tom Dickson (the founder of Blendtec) asks the all important question, “will it blend?” and attempts to blend a varity of items to demonstrate the power behind his blenders.

Click here to see the iPad being blended.

Although we’ve chosen to showcase the iPad episode here, other previous experiments have included: Toms’ Tom Tom, Nike trainers, a Rubik’s cube, 6 Bic lighters, a 15 foot garden hose, Spam, Cubic Zirconia, an iPod and oysters.

To see more of Tom’s crazy antics visit: http://www.blendtec.com/willitblend

How to… Monetize your Facebook fanpage

We all know that a fanpage is a powerful tool for generating awareness of your product, brand or service. Put simply, it’s another means of communicating with your target audience every day (if you keep on top of your updates). However, a question which we’ve been asked a lot here at GA recently is this: How can we make money out of our fanpage?

Last week, it was announced that EasyJet will be one of the first brands to allow fans to buy directly from Facebook. To enable this, EasyJet are planning to add ecommerce functionality to its fanpage alongside a holiday planner which will let users plan their holidays with friends. Although this function is not yet available, EasyJet have latched onto the fact that Facebook users spend over three times the amount of time on the social networking site as they do on Google. In fact, only a couple of weeks ago in the U.S., Facebook received more traffic than Google. (Facebook’s homepage recorded 7.07 per cent of all traffic, while Google received 7.03 per cent).

EasyJet's holiday planner

Although Facebook claims that brands do not currently have direct ecommerce functionality from their Facebook pages (transactions must be made on the destination site) the airline’s newly launched ‘Holiday Planner’ tool will eventually let users purchase flights without leaving Facebook – and this would be industry first.

However, in the meantime, let’s look at some of the other ways in which brands are making money from Facebook…

One of the more successful examples of a company making money from Facebook is Burger King. Their Facebook campaign involved the creation of a ‘Whopper Sacrifice’ app that gave you a voucher for a free hamburger – if you deleted 10 people from your friends list. Not only did this activity poke fun at our obsession with social media (sacrifices showed up on activity feeds!) but it also brought people into the restaurant who ordered fries and drinks with their free Whopper. In fact, this Facebook strategy was so successful that Facebook promptly shut it down.

A whopper sacrifice!

Other food chains (such as Dunkin Donuts) attempted a similar social media strategy where it sent vouchers to its fan base. This encouraged users to come to the restaurant to redeem their voucher. So, provided you can upsell to a customer once they are in your store or restaurant, offering discounted or free product to reward desired Facebook user behaviour is an effective method of bringing your customers to you.

Another successful social media strategy used to monetize Facebook is to create an application to sell your product within Facebook itself. For example, Pizza Hut’s strategy was an ‘Order App’.  This app allows users to order pizza to be delivered to them, directly from their Facebook account. By selling your product directly on Facebook via an application, your social media strategy will be much more successful than if you ask users to leave and then visit your website to place an order.

And lastly, let’s not forget Facebook’s targeted advertising functionality. This social media strategy allows you to show your ad to a specified, market audience. With ads relevant to the people viewing them, this strategy can generate real demand for your product or service. Additionally, Facebook’s tools allow you to see exactly who is viewing and clicking on your ads so, as always, be sure to regularly measure your progress, analyse which are the more successful ads, and make any necessary modifications to maximise your results.

Frame of Honour!

Frame of Honour

Albeit it a few years too late (4 to be exact), I have recently discovered the joys of using Twitter and ‘Tweeting’. It is such a good way of keeping abreast of what is going on around the world, to find out about all the latest events, the latest trends, and also to read amusing titbits from celebrities to Mummy bloggers. It is a great social media tool which is being utilized more and more by businesses as a platform to keep people updated on products and events. You can also just chat to fans.

Whilst I don’t really understand people who are so addicted they tweet good night to their followers and inform us when they are having a cup of tea, I do like to see what affects people, what opinions are flying round that day, how Twitter can influence your purchasing decisions, and just how quickly news in disseminated… as soon a something happens it will be on Twitter.

The phenomenon of writing a sentence of only140 characters to create something witty and interesting, or boring and factual, is still keeping people going 4 years after Twitter was launched. I wouldn’t like to speculate on how long Twitter will last, but I can say that for the time being, I for one am hooked – and now I’m off for a cup of tea!

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