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Category Archives: Social media

GA weekly round-up 1

Welcome to our very first weekly round-up – taking a snapshot of the past week in the online world!

Ecommerce sales grew this Christmas
Econsultancy reports that Christmas 2011 saw a substantial growth in online sales, with purchases up 30% year-on-year. The last week before Christmas increased ecommerce sales even further with the week almost doubling last year’s figures. Boxing Day however was the biggest day ever for online retail in the UK, with 96 million UK internet users visiting ecommerce sites and 13 million hours spent on online shopping.

Facebook photos often flagged for all the wrong reasons
Sure, you can untag yourself from Facebook photos that you don’t think show your most flattering side, but they’re still there in your friend’s photo album for all your mutual friends and – depending on their settings – the rest of the Facebook world to see. And if said friend refuses to delete them from their album, there really isn’t a lot more you can do. That didn’t stop many displeased featured users however as Facebook revealed that throughout 2011, the majority of reported photos were not flagged because of offensive content but rather the reporter simply didn’t like the shot of them.

Facebookphotoflag-380x285

In August, Facebook added “I don’t like this photo of me” as an option for reported photos – a complaint that proved all too popular by Facebook users it seems!

Barack Obama joins Instagram
Anyone can turn their hand to photography with the ease and fun of Instagram – including it seems the US President. @BarackObama may have only taken posted 7 photos so far but he’s rallied up a promising following of over 56,000 fellow users.
BarackObama Instagram

Grazia teams up with the biggest British fashion bloggers
Women’s magazine Grazia has started the year with a range of masterclasses for fashion bloggers at Covent Garden’s flagship Apple store. With top fashion bloggers including  Susie Bubble, Disney Roller Girl, Fashion Foie Gras and The Clothes Whisperer, Grazia are offering a range of free masterclasses and workshops (though with limited availability) throughout January.

This week we’ve been watching… We love this video of a dad asking his daughter which parent he prefers – and with a little bit of light interrogation, he gets the answer he was looking for!

This week we’ve been listening to… ‘Glory’ – the song written and sung by Jay-Z feat. B.I.C to celebrate the birth of his daughter Blue Ivy Carter with Beyonce Knowles. After some confusion over the budding superstar’s name – some reported Ivy Blue whilst others correctly said Blue Ivy – she was welcomed to the world with a Tweet and this song published on her daddy’s website Life + Times on Monday.

Guess who we met…?

First we went for a chocolate factory tour, now we’re meeting celebrities! Things in social media HQ are certainly going full speed ahead and we’re loving it!

We met the renowned Professor Winston for our Silver Cross Facebook live webchat! We’ve been watching his shows on the BBC and of course how could you not recognise that famous moustache!

Professor Robert Winston

The reason why we had such an honour to meet him is because Silver Cross are very proud sponsors of Genesis Research Trust, which is a charity to promote the science for the health of women and babies. It’s a wonderful charity, conducting life changing research to help the parents of today and tomorrow. Professor Winston is the founding chairman and happily agreed to participate in an hour live webchat on the Silver Cross Facebook page.

Unfortunately due to unforeseeable circumstances (Professor Winston does reveal all in his video) he was delayed, but was still very happy to answer the questions posed already and he let us try out our hand at recording a video of him. Although we were unprepared for our directing debut, we felt that we did quite well! You can watch the full video here.

All in all, a great day for a great cause!

We got the golden ticket…!

When we were told that we would be going to a chocolate factory, we could barely contain our excitement…but it wasn’t any old factory, oh no! It was the factory where Prestat chocolates are made. We have been working with Prestat, designing their new website and we’re rather proud if we say so ourselves!

Our inner Charlie’s were bursting with excitement, and how fitting as Prestat was a favoured treat of Roald Dahl, author of Charlie and the Chocolate Factory, who also made Prestat truffles the centerpiece of his novel My Uncle Oswald. Now there’s a bit of history, but it doesn’t stop there! If you’re not familiar with the brand, we’re sure you’ll certainly spot it on the shelves with their iconic brightly coloured boxes and delicious chocolately goodness within.

There’s so much to this brand of exquisite chocolates, for example Prestat have an upstanding reputation as for many years they supplied chocolates to members of the royal family and in 1975 it was granted a Royal Warrant as Purveyors of Chocolates to Her Majesty The Queen. Now there’s a seal of approval! You can read more about this and much more on their history page!

We met the charming Nick Crean and Bill Keeling, who told us wonderful stories of chocolate escapades and kindly offered a tour of the factory, donning our white coats and hair nets…we looked the part!

Samm and Fabiola at Prestat

It was such a joy to have a tour, seeing the chocolates being made and learning new things on the way as Nick was giving us a crash course on chocolatiers; such as the importance of high quality ingredients and the intricate process involved of making each chocolate piece.

The main aspect that stood out to both of us was the aroma, if they could bottle that fragrance, we’d certainly buy it! But we were more than happy to try out some of their samples (naturally!) our favourite was unanimous, had to be their Sea Salt and Caramel Truffles! Yum!

prestattruffles

The Walpole EBusiness Forum 2011

We attended The Walpole’s prestigious ‘Luxury EBusiness Forum’ yesterday and thoroughly enjoyed the day.

TheWalpole

We thoroughly enjoyed insights from David Duplantis, EVP of Global Web and Digital Media for Coach. Within his talk he revealed that Coach’s e-commerce doubled last year and will double again next year – a feat that he in part puts down to the brand’s strong social media activity. Having taken over an unofficial Coach Facebook page and relaunched it with an in-store gift with purchase. Coach also invests heavily in its blogger outreach – a range of influencers that David said “makes a brand more believable”. Later in a panel discussing mobile commerce, David added: “Optimising your web store for mobile might not be the right thing if your customers only search for store location details on their mobile device”.

Imran Ahmed, Founder and editor of the Business of Fashion, began the seminar’s talks by discussing everything from digital marketing to mobile commerce. On the subject of social media he said: “Advertising interrupts, whilst social sharing is an earned media”.

The afternoon session held more enlightening discussions with panels including Jorg Henson of Ventee-Privee, Caroline Rolfe of Links of London, James Quarles of Facebook and Michael Ward of Harrods.

Here are some more quotes from the day’s speakers – including Imran Amed, the founder and editor of the Business of Fashion, and Martin Gill, Principal Analyst for Forrester Research – that we found encouraging…

  • By 2020, there will be 10 billion mobile-connected devices in the world
  • Mobile video makes up 47% of peak hour traffic
  • By 2014-15, mobile internet will be the mainstream technology
  • 39% of people who research a product on the internet will end up purchasing it

Google +: I’m in – are you?

google-plus

I have finally been accepted to Google Plus. Though now I’m in, I’m not quite sure what to do.

With the new platform launching as invite-only, it sort of feels like I’m the first to arrive at the party (well, me and a few hundreds of thousands of others…but you know what I mean) which is a rather privileged feeling but at that same time, what’s the point in being here if no one else is?

I am a die-hard Facebook fan, so it was always going to take something dramatic to make me favour Google’s latest foray into social over tried and trusted Facebook. Looking around a little more positively, however, there are some interesting features to take note of…

Circles

No longer do you have to throw all your friends into one big bundle, Google Plus lets you distinguish your Circles of friends, who you can then direct updates and posts towards. This feature also allows you to filter your stream to view only updates made by specific Circles.

Hangouts

With a few clicks of a mouse, you and your friends (or Circles) can get a Hangout together for a chat, to watch a YouTube video or to listen to music.

Oops

For someone like me who is a big stickler for spelling and grammar, G+ offers the chance to correct past posts. So now there’s really no excuse for hastily written posts that are riddled with errors – a simple edit can make it all disappear!

Android

As one of those rare few that doesn’t own an iPhone (shock, horror!) I am at last seeing the benefits of being one of the Android fans. Google Plus almost instantly uploads my photos and videos to my G+ account; however they don’t go public until I select the media that I would like to share.

What do you think of Google Plus? Is it a match to Facebook? Leave your thoughts and opinions below or add me here!

What can you expect from viral this year…

Today there’s so much video content on the web these days, its sometimes mind boggling and difficult to know how to get it right if you are launching a viral campaign. Since it has the potential to reach huge audiences very quickly a video needs the right amount of calculated research, clever strategy and unique content. A classic example of the power of viral videos was the Old Spice campaign launched last year centred around the theme “The Man Your Man Could Smell Like” which has to date obtained over 30 million views on YouTube. It no doubt helped immensely that “The Old Spice Guy”, Isaiah Mustafa, was hugely popular within the social media realm – he was deemed cool by literally every man alive. The follow up campaign “Old Spice Responses” generated more views than Obama’s Victory Speech or of Susan Boyle singing her heart out. This campaign not only revived the Old Spice brand image, which had been lagging for some years, but also it’s finances. Men bought the body wash in droves, eager to smell as good as Isaiah Mustafa.

The indeterminable nature of how the public will react to video content is what makes this particular success story so important. The Old Spice campaign has paved the way since, with many imitators emerging out of the woodwork latching onto a similar strategy. Arguably, the most important element of the campaign was that it took initiative and interacted with consumers. Questions were answered, the community was validated. People want to feel important, and this campaign did that. This is a model that is easily transferable across all industries from finance, to healthcare, to politics. David Cameron could easily adopt similar tactics in a Tory party video, though it is unlikely it would be delivered by him dressed in a towel.

This year, viral content must continue to stay as strong, striking and have a point of view which can generate discussion and debate. Just yesterday I read this article in the Evening Standard about Hip brand brands such as Aubin and Wills, Diesel and Dazed and Confused developing a thirst for intelligent discussion. It seems content that is not only provocative but polarising is becoming popular everywhere, not just in the left-wing intelligentsia pubs of Islington. Content that actually starts conversation and in doing so, generates interest. There is perhaps nothing less effective in terms of viral video marketing that creating indifference. Many brands previously scared of having their product spoken about are now realising that they cannot be precious over videos at the expense of massive brand exposure, especially when Facebook and YouTube are channels that allow you to manage the conversation.

It is not however only conversation that counts. One reason a campaign like Old Spice worked was that it took advantage of leveraging influencers: targeting individuals who acted as brand advocates and thereby spread the good word about the product to their followers. Increasing your video presence with the help of influencers will encourage it to grow and grow, like the domino effect. Fine you might argue if you’ve got a big brand with loads of famous individual fans; though in fact within a smaller demographic this can actually be easier as you know you can be specific about who you target.

Now is definitely the time to know your consumer. Companies are realising how hugely beneficial and valuable it is to track and measure the success of your viral campaign in real-time. The noticeable shift of attitudes combined with the seemingly positive return on cost-effective video campaigns for big and small brands alike, points to a more bold and lucrative future for viral marketing in 2011. Those in the business are hoping that brand executives will take a greater risks, and spend more money on creating the ultimate viral experience for those watching.

Red Nose Day!

red-nose-day
We’ve been sporting a few red noses around the office today to get in the spirit of Red Nose Day. This year we actually think the monster noses are rather funny! They’re not exactly subtle, but given all the recent disasters around the world, this charitable event gives everyone something to smile about.
Red-nose-2011-pirate
The tag line ‘Do Something Funny for Money’ invites everyone to be as amusing and creative as possible, and is a great way to get everyone in the spirit of donating. I’d have paid good money to see colleagues at Graphic Alliance show up to work in their pyjamas…

Jokes aside, the event seems to have been fully embraced by social media this year; #rednoseday and #RND have been trending all day on Twitter, whilst I seem to be spotting red noses on lots of Facebook profiles. There’s a Red Nose Makeover Takeover Facebook app! which I gave a whirl, and it’s actually really cool. You can Spread the Red on Twitter by adding a monster Red Nose motif to your avatar with specially designed Twibbons. I’ve added mine! You can see here at @sophiabn1

The great thing about social media and this event is that people can post their up-to-the-minute fund raising news to the Red Nose Day website Twitter feed. This means you know that you’re part of a unified effort to raise money for good causes, it’s also interesting to see what other people are doing, not to mention entertaining seeing photos on Facebook of ‘Ben from Manchester’ donning a pair of stockings and wearing a Marge Simpson-esque wig casually around the office…Sounds like a brilliant way to start the weekend!

Anyway we think that’s enough said on silly outfits for one day, but by all means, if you’ve got some images you’d like to share with us then don’t hesitate to send them in! info@graphicalliance.co.uk

Heinz meanz Money

facenbookOver the last few years a number of fashion chains have tried to position Facebook as a sales channel, with some success. Today Heinz took a step into the marketplace, by selling the first batch of it newest Tomato Ketchup through Facebook – and only through Facebook. (This equates to 3,000 bottles.) As of today anyone who ‘Likes’ the Heinz Tomato Ketchup UK profile will be able to buy the new flavour, which contains Balsamic Vinegar. The bottle costs £1.49 – Heinz are shouldering the P&P – with payment taken via a system which is embedded into Facebook. Interestingly, Facebook do not take a cut of the sales generated.

Invariably questions will be asked about what this means for the viability of Facebook to generate sales on lower value items. In response, the supermarket has taught society that convenience cannot be understated; thus it is unlikely that people will start to browse profiles, purchasing mayonnaise from one and cola from another (etc) as part of a weekly shop. However, what it does reaffirm is that Facebook remains a high-impact way to generate relatively low-budget brand or product recognition (certainly in comparison with television campaigns), which, owing to the ability to link eCommerce functionality, allows the brand to monetise consumer awareness.

The Evolution of The Blogger

Follow Flowtown’s marvellously fun flow chart illustrating the progression of bloggers; from the dark ages of the post dotcom boom to the technological dexterous future of blogging! To see this in larger format click here

The Evolution of The Blogger
Flowtown – Social Media Marketing Application

Rosie Tillott

Putting a face to a claim

gossi[p

It is a curious paradox that the day which is traditionally dominated by the deity devoted to love and adoration should also be remembered (albeit as a footnote) for the demise of ‘LittleGossip’, the fallen angel of online interaction…

LittleGossip is, or was, the ‘social networking’ channel where users could chat anonymously about anyone and everyone. Originally developed as a virtual water-cooler, it was developed for sotto voce prattle between colleagues. Whilst it became self-evident that the intended audience – generally speaking – had neither the time nor the inclination to get involved, it didn’t take a genius to identify a likely demographic who have both commodities, namely school children. As such a number of schools started to appear, supported by playground commentary, and with it a wave of anti-bullying concerns surfaced from all quarters including ‘mumsnet.com’ and national publications such as The Daily Mail. LittleGossip responded by attempting to de-list schools, but the groundswell of interaction proved incredibly difficult to contain, with many slipping through the net.

Whilst the worst fears of the website’s detractors never truly materalised, LittleGossip was nonetheless closed yesterday accompanied by the almost Orwellian statement: “Voice without ownership means that a person’s worst side can surface.” The closure in itself is noteworthy, but of greater significance is the notion of self-regulation, which underpinned its retirement.

Throughout the meteoric rise of forum interaction witnessed in the early 2000s people tended to cloak their identity with random or unidentifiable user names. This practice allowed them to drift from conversation to conversation unrecognised, and thus arguably less accountable for their point of view. (A practice which is still evident, albeit less so, today.) However, social networking sites like Facebook and LinkedIn went some way to demystifying online conversations, precisely because you had to establish your connection to someone by providing information such as your real name or prior relationship before you can talk freely to them. Moreover, the recognisable nature of a person’s profile forced most users to regulate themselves, precisely because comment is easily attributable.

Significantly, the concept of accountability was also adopted by the owners of LittleGossip themselves, as it was they who took the decision to close the site. They claimed that “despite taking extensive measures to prevent malicious and unwanted comments a minority of irresponsible people have continued to abuse the site, something that we can not support”. It would be romantic to overstate this action, however it is interesting to note that the operators of a site with significant traction are prepared to pull the plug on their creation, before they lose control.

We should recognise their decision, and the wider implication that whilst comment should be encouraged, not being able to recognise a detractor feels inherently ‘anti-social’, and can create an environment which is nasty, brutish and short-lived.

Graphic Alliance